Terms and Conditions - Finesse Chiropractic

Terms & Conditions

Finesse Chiropractic

Initial Consultation & Care

First visit includes a short consultation and physical exam
X-rays may be recommended if clinically needed (charged separately unless included in current offer)
Second visit includes your report of findings and care plan
If appropriate and agreed, your first treatment begins at the second visit
Treatment may include adjustments, rehab, traction, needling, and muscle work

Payment & Refunds

First treatment is paid for at your second visit
Consultations and promotional offers are non-refundable

Referrals

If chiropractic care or X-rays aren’t suitable, you’ll receive:
- Full consultation
- Health report
- Free referral
You will not receive X-rays or adjustments, even if part of an offer

Cancellations

Minimum 48 hours’ notice required for cancellations or rescheduling
Late cancellations or no-shows may be charged in full

Punctuality

Arrive 5 minutes early to avoid delays

• • If more than 5 minutes late, your appointment may be cancelled and charged

Patient Information & Policies

Cancellation Policy

We value your time and ask that you value ours too. If you need to cancel or reschedule your appointment, please give us notice:

Existing Patients – Kindly provide at least 24 hours’ notice
New Patients – A 48-hour notice is required for cancellations or reschedules

Missed Appointments or Late Cancellations (under 24 hours):

Full appointment fee will be charged.

Exceptional Circumstances

We understand that emergencies happen. In such cases, the charge may be waived at the Clinic Manager’s discretion.

Arrival Policy

New Patients: Please arrive 15 minutes early if you haven’t completed the online intake form. This time allows you to fill in any required paperwork before seeing your chiropractor.
Returning Patients: Please arrive on time, or ideally 5 minutes early. Arriving late may shorten your session to ensure we stay on schedule for others.

X-Ray Protocol

(Tamworth Clinic Only)

If your chiropractor requires X-rays during your visit, please prepare in advance:

Do wear: Comfortable clothing without metal

Do not wear: Jewellery, metal zips, buttons, or hooks. Leave jewellery at home where possible. You’ll need to remove it for the procedure.

Why?

Metal creates “artefacts” in X-ray images that can obscure results, leading to possible misdiagnosis. Your cooperation ensures safe and accurate imaging.